020 3744 3778Gardeners Hampton Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Hampton Hill provides gardening and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business that requests and receives services from Gardeners Hampton Hill.
Services means any gardening, garden maintenance, lawn care, planting, clearance, landscaping preparation, or related work carried out by Gardeners Hampton Hill.
Contract means the agreement between the Client and Gardeners Hampton Hill for the provision of Services, incorporating these Terms and Conditions.
Site means the garden, land, or premises where the Services are to be provided.
2. Scope of Services
2.1 Gardeners Hampton Hill provides gardening and garden maintenance services, which may include lawn mowing, hedge trimming, planting, pruning, weeding, soil preparation, seasonal tidy ups, garden clearance, and other similar tasks as agreed with the Client.
2.2 Any description of Services provided in quotations, service descriptions, or communications is illustrative and subject to confirmation in the booking confirmation.
2.3 Gardeners Hampton Hill reserves the right to refuse or discontinue any Services if the Site is unsafe, inaccessible, or if conditions prevent the work from being carried out in a safe and reasonable manner.
3. Booking Process
3.1 Bookings may be requested by the Client by contacting Gardeners Hampton Hill and providing details of the required Services, the Site address, and preferred dates and times.
3.2 All bookings are subject to availability and to acceptance by Gardeners Hampton Hill. A booking is only confirmed when the Client receives an explicit confirmation of the appointment and, where applicable, accepts the quotation or estimated price.
3.3 For certain Services, Gardeners Hampton Hill may provide a quotation based on information given by the Client, photographs, or a site visit. The quotation will normally specify whether it is a fixed price or an estimate based on an hourly or daily rate.
3.4 The Client is responsible for ensuring that all information provided during the booking process is accurate and complete, including access instructions, parking arrangements, and any specific requirements or restrictions at the Site.
3.5 Gardeners Hampton Hill may require a deposit or prepayment to secure the booking. Any such requirement will be communicated to the Client before the booking is confirmed.
4. Access and Client Obligations
4.1 The Client must provide safe and reasonable access to the Site for Gardeners Hampton Hill staff, vehicles, tools, and equipment at the agreed time and date.
4.2 The Client is responsible for ensuring that all necessary permissions, consents, or approvals for the Services have been obtained from property owners, neighbours, landlords, or relevant authorities, where applicable.
4.3 The Client must ensure that the Site is free from hazards that could pose a risk to Gardeners Hampton Hill staff or third parties, including but not limited to unsafe structures, exposed wiring, hazardous substances, and aggressive animals.
4.4 If access to the Site is prevented or significantly delayed due to circumstances under the Client's control, Gardeners Hampton Hill may treat this as a late cancellation and reserve the right to charge a fee in accordance with the cancellation terms below.
5. Prices and Quotations
5.1 Prices for Services will be provided to the Client prior to the commencement of work, either as a fixed quotation or as an hourly or daily rate estimate.
5.2 Quotations are based on the information provided at the time of issue and are valid for the period stated in the quotation, or if no period is stated, for 30 days from the date of issue.
5.3 If, upon arrival or during the performance of the Services, it becomes apparent that additional work is required or that conditions differ significantly from those described by the Client, Gardeners Hampton Hill reserves the right to revise the quotation or to charge for additional time and materials. Any change in price will be discussed with the Client wherever reasonably possible before proceeding.
5.4 All prices are stated in pounds sterling and may be subject to applicable taxes or charges, which will be communicated to the Client where relevant.
6. Payments
6.1 Payment terms will be communicated to the Client during the booking process or in the quotation. Unless otherwise agreed, payment is due on completion of the Services on the day of service.
6.2 Gardeners Hampton Hill may accept various payment methods, subject to availability at the time of service. Details of accepted payment options will be provided to the Client in advance or at the time of service.
6.3 For larger projects or ongoing maintenance contracts, Gardeners Hampton Hill may require staged payments, deposits, or advance payments. These arrangements will be set out in the quotation or booking confirmation.
6.4 If payment is not received by the due date, Gardeners Hampton Hill reserves the right to charge interest on the overdue amount and may suspend or cancel any further Services until payment is brought up to date.
6.5 The Client must raise any queries regarding an invoice within 7 days of the invoice date. After this time, the invoice will be deemed accepted.
7. Cancellations and Rescheduling
7.1 The Client may cancel or request to reschedule a booking by giving reasonable notice to Gardeners Hampton Hill.
7.2 Where the Client cancels or reschedules a booking with less than 24 hours notice, Gardeners Hampton Hill reserves the right to charge a late cancellation fee, which may be up to the value of the minimum call out or the first hour of service, as applicable.
7.3 If Gardeners Hampton Hill needs to cancel or reschedule a booking, it will endeavour to give the Client as much notice as reasonably possible and to offer an alternative appointment. Gardeners Hampton Hill will not be liable for any loss or inconvenience caused by such cancellation or rescheduling, except to refund any prepayments relating to the cancelled appointment.
7.4 Poor weather conditions may affect the ability to carry out some gardening tasks safely or to the required standard. In such cases, Gardeners Hampton Hill may reschedule the appointment at its discretion.
8. Performance of Services
8.1 Gardeners Hampton Hill will carry out the Services with reasonable care and skill, in accordance with accepted industry practices and within the limits of the quotation or agreed scope of work.
8.2 While every effort is made to achieve the desired appearance and condition of the garden, the Client acknowledges that gardening results may depend on ongoing maintenance, seasonal variations, weather conditions, and factors beyond the control of Gardeners Hampton Hill.
8.3 Gardeners Hampton Hill may use its own tools, equipment, and materials. If the Client requests the use of their own tools or materials, this is at the Client's risk and may affect any guarantees or assurances regarding the outcome of the work.
8.4 The Client agrees not to instruct Gardeners Hampton Hill staff to undertake tasks that fall outside the agreed scope of work or that may be unsafe, unlawful, or inappropriate for gardening services.
9. Garden Waste and Environmental Regulations
9.1 Gardeners Hampton Hill will handle garden waste in accordance with applicable waste and environmental regulations. The default approach to disposal will be explained to the Client during the booking process or at the start of the visit.
9.2 Unless expressly included in the quotation or agreed in advance, the removal of garden waste, soil, rubble, or other materials from the Site may incur additional charges. These will be based on the volume, type of waste, and any disposal fees.
9.3 Where practical and agreed with the Client, garden waste may be left on site in designated areas such as compost heaps or green waste bins. The Client is responsible for ensuring that on site disposal complies with any local or property specific rules.
9.4 Gardeners Hampton Hill will not remove or dispose of hazardous waste, including but not limited to asbestos, chemicals, paint, fuel, or contaminated soil. If such materials are discovered on the Site, Gardeners Hampton Hill may suspend work until the Client arranges appropriate removal by a licensed specialist.
10. Damage and Liability
10.1 Gardeners Hampton Hill will take reasonable care to avoid damage to the Site, property, and possessions while carrying out the Services. The Client is responsible for highlighting any particularly fragile or valuable items, hidden features, or underground services that could be affected by gardening work.
10.2 Gardeners Hampton Hill will not be liable for any damage resulting from undisclosed hazards or structures, including but not limited to unmarked cables, pipes, irrigation systems, or garden features not reasonably visible at the time of work.
10.3 To the fullest extent permitted by law, Gardeners Hampton Hill will not be liable for any indirect, consequential, or economic loss, including loss of use, loss of enjoyment, or loss of profit, arising out of or in connection with the Services.
10.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.
10.5 Where any claim arises in relation to the Services, the total liability of Gardeners Hampton Hill to the Client, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.
11. Client Property and Plants
11.1 The Client is responsible for the general health of existing plants, lawns, and trees prior to the commencement of Services. Gardeners Hampton Hill cannot guarantee the survival or performance of any existing plant life or newly planted items, as this can depend on factors such as weather, pests, disease, watering, soil conditions, and ongoing maintenance.
11.2 Any advice provided by Gardeners Hampton Hill regarding plant selection, positioning, or care is given in good faith but does not constitute a guarantee of outcome.
11.3 The Client should move or protect any items on the Site that could reasonably be affected by gardening work, such as garden ornaments, furniture, toys, or decorations. Gardeners Hampton Hill will not be responsible for minor displacements or incidental wear and tear in the normal course of work.
12. Health and Safety
12.1 Gardeners Hampton Hill is committed to operating in a safe and responsible manner and will comply with relevant health and safety requirements in the performance of the Services.
12.2 The Client must not require or encourage staff to disregard safety protocols, use tools or equipment in an unsafe way, or perform tasks that are beyond the scope of normal gardening activities.
12.3 Gardeners Hampton Hill may leave the Site if conditions are judged to be unsafe. In such cases, the appointment may be rescheduled, and the Client may be responsible for any costs incurred if the unsafe condition is under the Client's control.
13. Complaints and Service Issues
13.1 If the Client has any concerns or is dissatisfied with any aspect of the Services, they should raise the issue with Gardeners Hampton Hill as soon as possible, ideally within 48 hours of the work being carried out.
13.2 Gardeners Hampton Hill will investigate complaints promptly and, where appropriate, may offer to rectify issues, provide advice, or agree a fair and reasonable solution, taking into account the nature of the Services and the circumstances.
14. Force Majeure
14.1 Gardeners Hampton Hill will not be liable for any delay or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control. This may include severe weather conditions, strikes, accidents, illness, transport disruptions, or other unforeseen events.
14.2 In such circumstances, Gardeners Hampton Hill may suspend or reschedule the Services and will endeavour to notify the Client as soon as reasonably possible.
15. Variations to Terms
15.1 Gardeners Hampton Hill reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of the change.
15.2 For ongoing or scheduled Services, Gardeners Hampton Hill will inform the Client of any material changes to these Terms and Conditions that may affect the existing Contract.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract for Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any non contractual disputes or claims.
17. Entire Agreement
17.1 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between Gardeners Hampton Hill and the Client in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.
17.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remainder of the Terms and Conditions shall continue in full force and effect.
By booking or using the Services of Gardeners Hampton Hill, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
